TERMS OF BUSINESS

Shop Opening Hours

Mon-Sat 9.15am-6.30pm, Sun 10am-5pm. We usually dispatch all orders placed before 4pm Monday to Friday on the same day. However, on occasion, certain products may be out of stock, on these rare occasions the ordered product/s will be obtained from our suppliers and delivered to you as soon as possible. We will notify you by email or telephone of the aproximate delivery date.

 

Product Availability

(1) If all item/s selected within your order are out of stock and/or can not be obtained within 28 days you will be notified by email and your order will be

cancelled. (2) If a SOLD OUT sign is in place next to the ordered product your order will be automatically cancelled. (3) If your order comprises multiple items and an item/s is/are out of stock the total order value will be amended to account for the missing item/s. If we can not deliver the remainder of your order within 28 days a note will be included with your order. If a paid delivery charge has been selected this will still be applicable.

 

UK 1st Class Recorded

This form of delivery requires a signature upon receipt. Delivery is normally the next working day but please allow up to 28 working days before contacting us.

 

UK Next Day £250 Insurance

This form of delivery is insured against loss or damage up to £250.00 in value. Delivery is the next working day before 5.30pm. As we dispatch most

products within 1 working day (see each product description) this delivery option should ensure your product will arrive within 2 working days.

 

Europe International Post

Delivery is normally within 5 days but please allow up to 20 days before contacting us.

 

Rest of World Delivery

Delivery is normally within 10 days but please allow up to 28 days before contacting us.

 

Automatically Cancelled Orders

Orders made with an invalid email address will be canceled. Orders made with a credit / debit card that are not registered to the invoice address will be canceled. Orders we feel to be suspicious will be canceled. Fraudulent orders are always reported to the Police. Should we receive a chargeback from our merchant service provider after the goods have been delivered we will assume that we have been defrauded. All details entered on the order form together with your IP address will be forwarded to the Police.

 

Goods Damaged in Transit

All goods are packed to an adequate level to help avoid damage during transit by Royal Mail / Courier. IMPORTANT : Upon delivery please physically open the box / package and check the product/s for damage during transit before you sign to accept it. If it has been damaged please refuse to accept it and ask for it to be returned to the senders address. Once returned to us we will then replace the damaged item by return. By signing for the product without checking it you are accepting that you have received the product/s in good condition.

 

Undelivered/Lost Goods

If after 28 days (UK) or 30 days (Overseas) from the date your order was dispatched (this excludes Saturday, Sunday & Bank holidays) your good/s are still undelivered please follow the following procedure: Firstly, contact your local Royal Mail sorting office. In 90% of cases an attempt has been made to deliver the good/s. If no one was present to sign for the delivery they will have been returned to the postal sorting office / depot where they are stored for a period of 5 - 10 days. If after this period of time the good/s have still not been collected they will be either destroyed by Royal Mail or returned to us at their discretion (returned post can take up to 5 weeks). If the good/s have been returned to us please refer to the section further down this page. If the good/s are not at your local sorting office / depot please contact us to inform that your good/s have not arrived. Please also include reference to your order number and the date that the good/s were ordered.

 

Faulty Goods

If in the unlikely event you receive a faulty product or the product develops a fault within a reasonable period of time please return it for replacement (or refund if within 7 days as per the Distance Sellling Regulations 2000). Refunds are made onto the card used for purchase within 28 days from the date the goods are returned. Replacements are dispatched generally within 2 working days (Car audio products may take longer).

 

Return address :

A&A AUTOSPARES LTD, 6 Kingway, Burnage, Manchester M19 2DD, United Kingdom. Telephone: 0161 257 2579

 

Please enclose your order number, your address, your reason for returning the goods and your original credit / debit card receipt (included with your order) - If this is not available please include your credit / debit card details, ie. Card number, Expiry date, Valid From Date (If applicable) and Issue Number (If applicable). If after the good/s being tested by ourselves they are found to be fully functional they will be returned to you. Faulty goods must also be returned in the same aesthetical condition that they were supplied. If any returned good/s are aesthetically damaged they will be returned to you.

 

Unwanted Goods

Under the Distance Sellling Regulation 2000, you, the consumer, have the right to cancel your order within 7 days. The 7 days begins from the date you receive your order. To be entitled to cancel your order the item must be un-used and in a re-saleable condition. The product must be returned to us at your expense. The cost of any loss of product / component of a product during transit is your responsibility. All monies entitled to be refunded will be credited once the item(s) has / have been received by ourselves. Refunds are made onto the card used for purchase within 28 days from the date the goods are returned.

 

Return address :

A&A AUTOSPARES LTD, 6 Kingway, Burnage, Manchester M19 2DD, United Kingdom. Telephone: 0161 257 2579

 

Please enclose your order number, your address, your reason for returning the goods and your original credit / debit card receipt (included with your order) - If this is not available please include your credit / debit card details (Card number, Expiry date, Valid From Date (If applicable) and Issue Number (If applicable). Please Note : Should you not enclose your full credit / debit card details within your return we will not be able to refund you as hard copies of card numbers are not retained for security purposes.

 

Refunds

In the case of refunds : If a product returned was from an accessory pack / multiple item purchase then the percentage of the returned product will be refunded.

 

Incorrectly Supplied Goods

Good(s) incorrectly supplied by us can be returned and exchanged for the correct goods.

 

Return address :

A&A AUTOSPARES LTD, 6 Kingway, Burnage, Manchester M19 2DD, United Kingdom. Telephone: 0161 257 2579

 

Please enclose your order number, your address and the goods actually required. Goods must be returned in the same condition that they were supplied. If any good(s) are returned damaged they will be returned to you.

 

Courier Returns

If after a period of time good/s are returned to us by Royal Mail or a courier company as either undelivered, uncollected, unknown address, refused or for any other similar reason they will be stored by us for a maximum of 3 months. For each completed week that passes a storage cost of £5.00 will apply. Once the storage cost exceeds the value paid for the goods or after 6 months have elapsed (whichever is sooner) the good/s will be disposed of. If within this 6 month period or before the storage cost has equalled the value of the goods you wish for the order to be resent all fees must first be paid. A fixed charge of £3.00 for re-postage of the good/s will also apply for good/s over £5 in value. Good/s under £5.00 in value bear a charge of £1.00 for reposting.

 

 

© 2005-2013 A&A AUTOSPARES LTD. All rights reserved. To the best of our knowledge, all information posted on AAAUTOSPARES.COM is accurate. This information has been secured from sources we believe to be reliable, but we make no representation or warranties, expressed or implied, as to the accuracy of the information. All trademarks are acknowledged, product images are for illustration purposes only.

6 KINGSWAY, BURNAGE, MANCHESTER M19 2DD, UNITED KINGDOM

0161 257 2579

LOGO397x136